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Emergency Number 24/7/365 (800) 338-7600

(800) 338-7600 24/7 Emergency Service
1-800-338-7600

solution driven

disaster recovery

 

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Emergency Response since 1991

 

ACR specializes in commercially-focused Property Restoration, Cleaning and Construction. Our licensed and insured technicians are rapidly responding to water, fire, mold and storm emergencies. 

For the past 30 years, ACR has remained privately-held and has more than 1,400 service providers nationwide, making us one of the most trusted names in the business. 

When you work with ACR, we guarantee that we will always focus on prevention, response, recovery and mitigation for any loss, big or small. We are here for you, and always working for you. 

Over 0M

Square feet of carpet cleaned in 2023

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Points of presence in the United States with one-hour response

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Commercial clients served in 2023

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Restoration Projects Completed in 2023

           Urgency Matters

When you need disaster recovery, you need help, you need a person, you need a voice. It's all in the intake process with ACR. We will quickly dispatch our team, identify major concerns, and begin mobilizing an appropriate response. 

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Quickly Defined Roles

We define a scope of services upon intake and dispatch an accelerated response. This helps you move toward disaster recovery with minimal business disruption. By prioritizing efficiency in role definition, we ensure the unique needs you have are met (and met swiftly).
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Effective Communication

Quickly establish loss characteristics, immediate concerns, and a desired communication style. This immediately streamlines the recovery process, ensuring clarity and alignment between all parties, which fosters swift and efficient resolution during a crisis.
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Appropriate Response

Our effective consultation during intake will ensure appropriate resources arrive. This consultation will establish the loss characteristics and ensure the right resources and personnel are en route. Only with the right resources on-site can proper mitigation begin.
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A Secured Site

Make it safe—identifying hazards is essential during the first phases of recovery. This preserves valuable assets from further harm and provides a controlled environment, preventing unauthorized access and potential liabilities. Handling this part of the situation is vital to remote stakeholders or property managers.
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Appropriate Resource Application

Proper intake may reveal the need for special services such as emergency power. Building heat and cooling are essential services and may be required to maintain operations, prevent further damage, or ensure the safety and comfort of building occupants following a disaster. Proper intake will reveal the need for these necessary resources, allowing for the proper equipment and personnel to be dispatched efficiently.
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Accelerated Mitigation

ACR will immediately begin all mitigation procedures utilizing best practices with structured pricing. We communicate daily on all processes, status, and deliverables in writing with photo documentation. This accelerated recovery timeline will minimize disruptions and provide a clear path to restoration, giving your businesses the confidence of a swift return to operations.

Explore the Industries We Serve

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Critical Infrastructure

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Municipal & Government

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Healthcare

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Industrial Manufacturing

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Large Retail

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Property Management

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Hospitality

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Large Venue

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Multi-Family Housing

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Education

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Senior Living

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Entertainment

ACR Programs

Powered by expertise

MSA or Master Service Agreement

As a full-service solution, our Master Service Agreement (MSA) is our top-tier contract between ACR and a client, establishing ACR as the primary service provider for disaster recovery and/or specialty cleaning services. This agreement delineates expectations, services, and pricing, ensuring clarity and rapid response during emergencies.

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  • By having an MSA in place, businesses can achieve seamless disaster recovery, knowing their needs are anticipated and prioritized.
  • A top-tier contract with clear expectations, services, and pricing provides peace of mind along with transparency and clarity in all disaster recovery dealings.
  • With ACR's expertise and preestablished procedures outlined in the MSA, the recovery process can start quickly, minimizing business disruption and associated financial losses.
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Readiness! Program is an Emergency Response Plan

Our Readiness! Program is an ERP (Emergency Response Plan) agreement offered by ACR that provides comprehensive building assessments tailored for disaster preparedness. It includes critical details such as building photos, contact information, and emergency documentation.

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  • This living document keeps you ahead of emergency planning, and it can be continually updated with the most recent and relevant information.
  • A simple and sharable quick reference for what to do, how to do it, and who to call provides solutions in advance of an emergency.
  • ACR starts it, and the client builds upon this program at their own pace, or ACR consults and collaborates along the path of preparedness.
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MOU or Memorandum of Understanding

Memorandum of Understanding (MOU) is a formal agreement between two or more parties outlining the terms and details of mutual commitments. Having a written MOU in place signifies a shared understanding and intent to collaborate on specific and important needs.

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  • A written and filed MOU is often a requirement in emergency management planning. ACR fulfills that requirement by agreeing to provide specific resources.
  • A MOU is often used to supplement existing disaster recovery planning, especially when clients already have complex planning in place.
  • A MOU can be specific for certain resources such as water extraction, or it can include complete wrap-around services to supplied by ACR.
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SLA or Service Level Agreement

This contract outlines the specific standards and response times a service provider must adhere to. It ensures timely and efficient restoration or cleaning, detailing what pre-agreed services will be provided, how quickly they'll be delivered, and the quality standards to be met.

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  • Because this is service-based and frequency-based, it can supplement all other agreements or function as a stand-alone.
  • An SLA can include all service solutions but is more often used in maintenance programs for carpet, flooring, and upholstery.
  • An SLA utilizes a easy-to-read schedule along with our advanced notification system of what, when, and where will happen.
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ACR Solution Driven Restoration & Cleaning

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Helping some of america's largest companies and industries 24/7/365

Catastrophe Response Leadership

We follow principles that mirror the four phases of emergency management, and we focus on these items with all clients.

  • Prevention
  • Response
  • Recovery
  • Mitigation
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“ACR has a vast and impressive inventory of large-format resources such as trailer-mounted desiccant drying units, emergency generators, or other temporary vital utilities. We always keep this equipment in tip-top operating condition because we count on these resources for the mitigation process. ”
Carey Wood
CEO, ACR Restoration & Cleaning
Contact Carey
“We always make sure our first responders are ready with all the gear needed to have a safe and successful storm event for our clients. From extra work boots to moisture meters, you never know what you will need in the face of a difficult event—we say, always be ready. ”
Javier delAngel
President, Restoration Division
Contact Javier
“One of our first priorities during events is to make sure our clients with agreements in place are served with event-specific response protocols. We always make sure that our regional managers are reaching out ahead of events, verifying contact information and other details. ”
Jesse McDonald
President, Cleaning Division
Contact Jesse
“Before our project managers make any moves around a storm event, I always make sure we are current on existing projects and have all regulatory procedures in place for where the event is forecasted. We always make sure we are current on the challenges and stay the course with compliance. ”
Kevin Karl
Operations Director, ACR Restoration & Cleaning
Contact Kevin
“I always make sure the administrative team is current with all client contractual obligations and understands these agreements. We want to make sure we are backing clients up on all terms.”
Monte Sturgeon
CFO, ACR Restoration & Cleaning
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“During catastrophic situations or storm events, my focus is always the same, and I'm always reinforcing it to all team members: Always strive for the utmost, easiest experience for all clients. Listen, take instructions, execute, and communicate. ”
Norm Perkins
Sales & Marketing Director, ACR Restoration & Cleaning
Contact Norm

Meeting You, Anywhere

ACR has been solving problems and providing solutions on a national level, helping our largest companies and industries 24/7/365, for over 30 years.

 

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